Author:Ken Bui

Fighting Fraud in the Age of Big Data

Since the introduction of the web in the early 1990s, public’s expectations of how personal information is being used has been altered, creating new opportunities for business. According to a 2016 Pew Research Poll, most Americans are willing to give out personal information or allow

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History of Machine Learning

A Brief History Of Machine Learning

There has never before been as much interest in machine learning as there is now. This branch of computer science develops algorithms that allow computers to become smarter. Today, it powers modern marvels like the self driving car, Feedzai’s intelligent fraud fighting platform and Amazon’s

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Are You Doing What You Can to Prevent Chargebacks?

Chargebacks remain at the forefront of ecommerce fraud. Consumers make frequent claims that they didn’t authorize a purchase online, often resulting in a costly process whether you choose to contest it or not. As we noted recently, this is often a deliberate action on the

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A friendly customer may be committing fraud and not know it.

Friendly Fire: Dealing with Deliberate Chargebacks from Consumers

Card-not-present fraud is an issue every single e-commerce sees, often in the form of the chargeback.

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Is the TSA in Charge of Banking and Shopping?

The Transportation Security Administration has been under fire recently and perhaps for some real good reasons. Airports, airlines and travelers are frustrated with the increasingly long wait times at the airports – an excruciatingly painful experience that will likely become worse as the summer travel season begins. Last week, I encountered this firsthand

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Omnidata or: How I Learned To Stop Worrying And Love Omnichannel

If I had a penny for the number of times I’ve heard the word omnichannel mentioned over the last few years, I’d probably have made more than a couple thousand dollars. This trend is self evident in the amount of traction this has picked up as a

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Americans Would Rather Break a Bone Than Have Identity Data Stolen

San Mateo, Calif. – May 11, 2016 – Just how much do Americans want to shield their data? Sticks and stones may break their bones but they’d rather have that (18 percent) than get their identity and payment information stolen. According to a survey conducted

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Of Bees, Honey and Humans…

    About three months ago I was invited to present at a small Technical Communication event called Technical Writers @ Lisbon. The floor was busy and the attendees were getting seated. As I was waiting my turn, I heard a very interesting question from a guy

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    The future of payments and what it means for fraud

    The payments landscape is going through some exciting times. 

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