The Human Impact of Fraud and Financial Crime on Customer Trust in Banks

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How Fraud and Financial Crime Affects Customer Trust in Banks: Insights from 4,000 Banking Customers

Trust is essential to building strong and lasting relationships, and this is especially true for banks.

Our consumer survey report, “The Human Impact of Fraud and Financial Crime on Customer Trust in Banks,” is based on insights from 4,000 banking customers in the US and UK. By downloading the report, you’ll gain access to exclusive customer knowledge, including:

  • 77% of respondents would leave their bank if they were not refunded for a scam loss
  • 46% of respondents would consider leaving their bank if it stopped a legitimate transaction
  • 36% of respondents have been, or know someone who has been, the victim of a romance scam

Gain insights into what drives customer trust in banks and how financial crime affects this trust. Download our report today!

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Page printed in December 21, 2024. Plase see https://www.feedzai.com/resource/the-human-impact-of-fraud-and-financial-crime-on-customer-trust-in-banks for the latest version.