Feedzai User Insights Program
Join us and help shape the future of the fight against fraud and
financial crime by participating in our research activities.
About our User Insights Program
Welcome to the Feedzai User Insights Program, where your voice shapes the future of our products and elevates customer experiences. Beyond combating Fraud and Financial Crime, we prioritize delivering seamless experiences for all our customers.
As a participant in this program, you become pivotal in enhancing our products to meet the diverse needs of our users and the customers we serve. Through engaging in online surveys, interviews, feedback sessions, and solution validation discussions, you’ll gain exclusive early access to new features and improvements we are developing. Your input holds immense value and ensures that both internal and external perspectives are considered in shaping our products.
Through this program, your feedback will directly influence Feedzai’s product roadmap, contributing to the overall improvement of our solutions and ultimately enhancing the experiences of everyone who relies on our product to combat financial fraud.
Regardless of your role—be it an analyst, data scientist, manager, or industry newcomer—your unique perspective is extremely valuable.
Together, let’s collaboratively build the most effective tools in combating fraud while ensuring exceptional customer experiences at Feedzai!
What’s in it for you?
Stay in the loop…
Be amongst the first to learn about what’s coming next for Feedzai.
…and have a say
Shape the product experience that we deliver to you and your team.
How it works
2. Get invited
We will start reaching out to invite you to take part in research activities, like surveys, interviews, feedback sessions, and workshops.
3. Participate
Upon each invitation, you can decide whether to participate or not. We’ll always clue you in on the topic, format, and availability in advance.
4. Be rewarded
You get to tell your teammates that you helped bring that new feature they love to life. Oh, and you may also get a voucher or a small gift as modest reward*. Win win!
*applicable on a project-basis, depending on budget
Frequently Asked Questions
If you’re an Analyst, a Data Scientist, a Manager, a Product Owner, or have any other role with hands-on tasks in a Feedzai product then you are the right person to sign up. However, even if you currently do not use Feedzai Products in your everyday work but have feedback about how to improve our product, please sign up as well. It does not matter whether you are a newbie, or an experienced professional, all our users are welcome!
We do not advise you to register if you are not familiar at all with our product. All the research activities will be focusing on our users’ experience when using Feedzai products.
We conduct diverse research activities to gather your feedback on specific topics or have users interact with different aspects of our product. Many of these initiatives are remote, and we’ll collect your feedback through screen sharing or recorded sessions as you use the product. It’s crucial to note that there are no right or wrong answers or actions.
Typically, a research activity takes between 15 to 30 minutes, although specific sessions may extend to 1 hour. The timing is flexible, accommodating your availability and local time zone. Details will be provided together with the invitations to these research activities so that you have all the necessary information to decide whether to take part or not.
In the registration form, you will find a field where you can provide us with your manager’s email. We will contact them, to let them know about your participation in this program.
We’ll reach out to you once we identify the optimal match for your profile. Our primary focus is aligning participants with the specific requirements of each research activity. If you don’t hear from us immediately, it means your specific skills and experience may not be needed at that moment, but they will be in the future — no need to worry.
7. Will I receive spam if I sign up? Or will Feedzai use my personal information for other purposes?
Certainly not. Your information will be strictly utilized for internal research purposes at Feedzai. Your responses and personal data are treated confidentially, in agreement with GDPR and Feedzai Privacy Policy. We will solely use your information to tailor activities to your preferences and will only contact you for participation in specific research activities. The same applies to any feedback we collect from you.
We use Airtable as our internal tool to store and manage the information related to this program. This tool was also analyzed by our internal security team so that your information is secure. Please note that all your information will be treated in agreement with the GDPR and Feedzai Privacy Policy.
You can withdraw your participation at any time by filling out this quick form. Your request will take effect within 30 days.
Our research activities are tailored to specific user profiles based on the product or feature under development. Rest assured, we will reach out to invite you when the research activity is most appropriate. Please ensure that you maintain access to the email you provided during registration or contact us to revise your email, at [email protected]. Also do check that our invites have not landed in your junk/spam folder.
Please check the following:
1) the invite is originating from an email address ending in @feedzai.com;
2) the email is cc’d to [email protected];
3) The “User Insights Program” is mentioned as being the reason for the contact.
If none of this is true or if you are still in doubt, please reach out to us at [email protected].
You can sign up here.
Vouchers issued under the Feedzai User Insights Program are exclusively applicable to the US-based Amazon store (at amazon.com), so ensure that you are in the right Amazon store and inserting the voucher information correctly.
If you have any issues redeeming your voucher, please contact us at [email protected].
Can’t find what you’re looking for? Feel free to send us your questions at [email protected].
Interested in joining our User Insights Program?
Sign up and start receiving our invitations.