Feedzai Vendor Compliance Guide


Feedzai is committed to integrating responsible, ethical, and sustainable practices into its operations and throughout its day-to-day life. This commitment is only effective and possible by choosing and engaging with vendors that share this same commitment and willingness to make compliance a priority within their business.

Our vendors play a crucial role in the delivery of our product and services. As such, we hold them to high standards of professionalism, integrity, and social responsibility.

In this line, we strongly believe that building a strong and ethical relationship with our vendors is essential to our success. This Feedzai Vendor Compliance Guide (“Guide”) outlines the principles and guidelines we expect our vendors to follow and abide by to ensure that they are aligned with our core values and comply with legal and ethical obligations.

Vendor Compliance Guide

This Guide is organized into sections that address key areas of concern. Each section outlines specific guidelines that our vendors must comply with.

Ethical Business Practices

We expect our vendors to uphold the highest standards of ethical conduct, including honesty, transparency, and fair business practices.

Vendors must carry out their operations with professionalism and in compliance with all applicable laws. In particular, vendors are expected to avoid any anti-competitive, bribery, and corruption practices, and conduct their business without the use of unethical means.

Conflict of Interest

Feedzai prioritizes transparency, fairness, and the avoidance of conflicts of interest in all aspects of its business. We expect our vendors to uphold these principles and conduct their operations with integrity and objectivity. Vendors must avoid situations that may present, or appear to present, conflicts of interest that could compromise the impartiality of their work.

Any actual or potential conflicts of interest must be disclosed to us promptly. This includes, for example, situations where vendors, their employees, or their immediate family members have personal, financial, or other interests that may influence or appear to influence their decision-making process. In such cases, vendors should take appropriate measures to mitigate or eliminate the identified conflict of interest.

Compliance with Laws and Regulations

To ensure that Feedzai contracts with vendors that adopt the best regulatory compliance practices, we require that our vendors acknowledge that they comply with all applicable laws, directives, regulations, statutes, policies and codes, namely without limitation, in relation to: i) anti-bribery, ii) anti-corruption, iii) anti-slavery, iv) human trafficking, v) employment, vi) import/export, vii) disposal of materials, and viii) privacy and data protection.

Labor and Human Rights

Feedzai pursues to ensure the promotion and protection of human rights and the well-being and safety of all employees.

Vendors must ensure fair treatment, safe working conditions, and respect for human rights. In particular, vendors acknowledge that: i) they respect the legal working hours, ii) guarantee freedom of association, iii) offer fair compensation and benefits, iv) treat their workforce with dignity, v) have a workplace free of harassment and unlawful discrimination, vi) ensure that they do not use directly or indirectly forced labour or child labour.

Feedzai has zero tolerance for modern slavery practices and requires that all its vendors’ business practices are free from any sort of modern slavery, human trafficking, and child labour.

Health and Safety

Feedzai vendors must prioritize health and safety, by providing a safe and healthy work environment to all its workers, and by taking measures to identify and mitigate potential hazards. This includes conducting risk assessments, implementing appropriate safety protocols, and providing necessary training to their workforce.

Additionally, vendors must comply with all relevant health and safety laws and industry standards applicable to their specific operations, including by adhering to guidelines for occupational health, workplace hygiene, emergency preparedness, and accident prevention.

Environmental Sustainability

Feedzai expects its vendors to share its commitment to sustainability. Therefore, vendors must show a dedication to integrating sustainable practices into their operations.

Vendors are encouraged to adopt eco-friendly strategies and to aim to minimize their environmental impact, namely by implementing responsible practices in relation to, for example, energy consumption, resources management, minimizing waste, etc.

Data Privacy and Security

Protecting the confidentiality, integrity, and overall security of data is one of our biggest priorities at Feedzai. In line with this, we expect our vendors to uphold strict privacy and security standards to ensure the safeguarding of any information we share with them.

Vendors must handle any confidential or personal data provided to them with the highest level of care and in compliance with applicable data protection laws.

Additionally, vendors are required to implement adequate security measures to protect our data against any unauthorized access, use, or disclosure. This includes, for example, maintaining secure systems, networks, and infrastructure, as well as implementing appropriate access controls and encryption protocols. Vendors must also have procedures in place to promptly detect, investigate, and respond to any security incidents or breaches.

Vendors are also expected to implement measures to ensure the continuity of their operations, such as regular data backups and disaster recovery plans. They should conduct periodic security assessments and audits to identify and address any vulnerabilities or risks.


This Vendor Compliance Guide is not meant to be exhaustive but serves as a framework to guide our vendors in their day-to-day interactions and operations. By upholding these principles, we can create a strong relationship based on trust, integrity, and shared values.