Privacy Policy

Who is responsible for my personal data?

Your personal data is processed by Feedzai Inc. and by Feedzai S.A. depending on your location. Both companies act as data controllers and you can contact us through the following addresses:

Feedzai Inc.: 1875 S. Grant Street, Suite 950, San Mateo, CA 94402, United States of America

Feedzai, Consultadoria e Inovação Tecnológica, S.A.: Rua Pedro Nunes, IPN – Edif. Instituto Pedro Nunes, 3030-199 Coimbra, Portugal


How can I contact the Data Protection Officer?

For all personal data matters, you can contact our Data Protection Officer through [email protected] or by mail to one of the physical addresses we have shared above.


What categories of personal data do you collect?

It is very important for us to keep our products and services visible, and that is why we have this website. In order to do this, we maintain a secure database with information that we collect from you, with your consent, to share information about Feedzai.

We collect your IP address, first name, last name, company name, job title, email, country, and optionally, a phone number. We also save some information regarding the way you use our website and which forms you fill out (for webinars or resource downloads). All this is done with your consent, so it is always possible to visit our site anonymously.


Why do you need my personal data?

Feedzai uses this information for marketing purposes. We need it to send emails with company updates, invitations to events, newsletters, and other stuff related to Feedzai.

The personal information we collect may be shared with other platforms and vendors that work for us, but only to do things that we would do for ourselves. We have Data Processing Agreements in place with all these third parties to ensure they will not do anything with your information for their own purposes. 

All information collected is under one of GDPR provisioned legal basis, such as consent or legitimate interests.

You can always withdraw your consent or object to a specific data processing activity at any time.

The email address you provide can be used to send you information and updates, in addition to receiving occasional company news, updates, related product or events information.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


How is my personal data secured?

We have implemented a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.


Do you share any of my information with third parties?

We do not sell, trade, or otherwise transfer to outside parties your personal data without a legit ground to do it. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential through legal agreements. We may also release your information when we believe that measure is appropriate to comply with the law, to enforce our site policies, or to protect others or ours rights. However, anonymous information may be provided to other parties for marketing, advertising, or other uses.

Any information we might share to a third country, outside the European Economic Area, is made under strict compliance of the applicable law.


How can I exercise my rights?

You may exercise any of your rights (the right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, the right to object, rights in relation to automated decision making and profiling) at any time.

If you have questions about exercising these rights or need assistance, please contact us at [email protected] For requests to delete personal information or know what personal information has been collected, we will first verify your identity using a combination of at least two pieces of information already collected including your user email address. If an authorized agent is corresponding on your behalf, we will first need written consent with a signature from the account holder before proceeding.

If you are in the EU, you can identify your specific authority to file a complaint or find out more about GDPR, at


For how long will you keep my information?

We will only retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Notice. For every personal data collected through consent we will only keep it until you withdraw your consent from us. We may also retain cached or archived copies of information about you for a certain period.

You may opt out of receiving promotional and newsletter emails by following the opt-out instructions provided in those emails. You may also opt-out of receiving promotional emails and other promotional communications from us at any time by emailing [email protected] with your specific request. If you opt out, we may still send you non-promotional communications, such as security alerts and notices related to your access to or use of the Feedzai website or those about your online account or our ongoing business relations.


What about children accessing your website?

We are in compliance with the requirements of GDPR and COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and/or services are all directed to people who are at least 13 years old or older.


How can I know if you make changes to your Privacy Policy?

If we decide to change our privacy policy, we will post those changes on this page. We will always mention the last update in it.


Is all this valid for data you collect from other sources?

This online privacy policy only applies to information collected through our website and not to information collected offline. For those channels we will have specific privacy notices.