The State of Scams in DACH 2023

35% of DACH Consumers Encounter
a Scam Once Per Week

Scams are prevalent across Germany, Austria, and Switzerland (the DACH region), with losses reaching a staggering €12.44 billion in 2023. New research indicates they are only growing more sophisticated and can inflict a heavy toll on scam victims.

New research from the Global Anti-Scam Alliance (GASA), PwC*, and Feedzai offer a deep dive analysis of how scams are impacting the DACH region. Learn how scammers first make contact and the role of banks in responding to and helping victims recover emotionally and financially from a scam.

The State of Scams in DACH 2023 is based on input from 1,760 consumers across Austria, Germany, and Switzerland. Among the report’s findings:

Among the report’s findings:

• DACH victims report losing an average of €2,263 in a scam
• 35% of respondents claim they encounter a scam at least once per week
• 58% of DACH consumers tried but were unable to recover any of their money
• 60% of victims said their experience emotionally impacted them
• 64% of DACH consumers did not report the scam to law enforcement or another government agency

Download your guide to read about scams across Austria, Germany, and Switzerland.

* PricewaterhouseCoopers Ceska Republika, s.r.o & PricewaterhouseCoopers GmbH Wirtschaftsprüfungsgesellschaft