Digital Transformation Tag

Illustration of human hand shaking digital robotic hand to represent digital trust

COVID-19 & The New Rules for Building Digital Trust

  • Digital Transformation

COVID-19 presents an opportunity for banks to build a new level of digital trust with their customers. As the pandemic causes massive disruptions across all elements of everyday life, the banks, FinTechs, and financial institutions (FIs) that can quickly adjust to the realities of the

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Payments, Friction, Customer Service, and Fraud

  • Digital Transformation

Ali Paterson from Fintech Finance recently sat down with David Bailey, Head of Business Development and Customer Innovation at Santander UK and Feedzai’s own Andy Renshaw for “Payments, Friction, Customer Service, and Fraud.” What follows next is an insightful conversation that looks at customer friction

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Illustration of many employees on video calls as a 100% remote company

How to become a 100% remote company in less than 24 hours

  • Digital Transformation

With twenty-four hours notice, Feedzai transitioned into a 100% remote company. This post focuses on how we did it, lessons learned, and tips for making remote work successful. On March 11, 2020, Feedzaians across the globe commuted to our offices. We attended meetings in brightly

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Machine Learning Platforms Help Banks Meet Customer Demands for Digital Solutions

Faced with increased consumer demand for digital payment solutions, retail banks are working tirelessly to adapt existing business models to attract and keep the twenty-first century customer. One common response has been to tack on individual solutions to traditional services in order to meet customers’

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The Digital Transformation Puzzle: No More Shying Away From Technology

  • Digital Transformation

With banking customers expecting higher quality and faster interactions, customer experience has become the battleground where banks compete to retain existing customers and attract new ones. Many banks are embracing digital transformation (DT) as a strategy on which to build new and advanced customer experiences

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